COVID-19 Guidelines

Grand Casino Operational Guidelines under Level 2

Hours of Operation

Our hours of operation remain unchanged under COVID Alert Level 2 including the Grand Bar & Restaurant. 
Our hours for table games remain as Saturday & Sunday from 2pm; Monday - Friday from 4pm. 

Entry to Grand Casino

All customers and staff will be asked to use the NZ COVID Tracer App to sign in, or to manually register.

It is a requirement for public venues, that everyone wears a mask upon entry, being on the floor, sitting at tables or electronic gaming machines, and exiting the Casino.  If you have a medical reason why you cannot wear a mask/face covering, we will require a medical certificate before you may enter the casino. Patrons may, when dining at the restaurant remove their mask to eat and drink only, but upon finishing must reinstate their mask.

Table players given their proximity to our staff will be required to wear their masks during the game and when moving around the floor.

Gaming Floor

All customers and staff will be asked to use the NZ COVID Tracer App to sign in, or to manually register.

It is a requirement for public venues, that everyone wears a mask upon entry, being on the floor, sitting at tables or electronic gaming machines, and exiting the Casino. If you have a medical reason why you cannot wear a mask/face covering, we require a medical certificate before you may enter the casino. Patrons may, when dining at the restaurant remove their mask to eat and drink only, but upon finishing must reinstate their mask.


All members must use their card on the machines.

Grand Bar & Restaurant

Wait staff will serve parties at the tables or machines. For meal service, the staff member will take your order, give you a disc to alert you as to when your food is ready in the restaurant. There will be no meal service at machines.

The party who serves you will be the same party that takes either contactless payment or your member number.

Health & Safety

The entire floor will be sanitized prior to opening and then consistently during our operating hours.  All surfaces will be properly wiped down.

All staff will be wearing masks, and required to socially distance 1m at all times.

Masks will be available as will our hand sanitizers.

Unfortunately, we cannot let anyone into the venue who does not have a mask at this time unless you have a medical certificate.