Grand Rewards

Exclusive draws, discounts on food and beverages in our Grand Bar & Cafe and the ability to earn points while gaming.

As a Grand Rewards member you accumulate Status Points as you play, presenting the opportunity to experience a host of entertainment benefits the Grand Casino has to offer.

Status Points determine which Member Tier you will belong to and are updated on a quarterly basis.

Gaming, dining, hotel, entertainment and VIP exclusive access benefits are detailed in the table below.

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rewards

Rewards

  • Complementary non-alcoholic house beverages when playing.
  • Receive a 10% discount on food and house beverages in the bar.
  • Earn bonus points as you play. Spend your bonus points on freeplay or food and beverages.
rewards plus

Rewards Plus

  • Complementary non-alcoholic house beverages when playing.
  • Receive a 10% discount when staying at Southern Cross Hotel.
  • Receive a 15% discount on food and house beverages in the bar.
  • Earn bonus points as you play. Spend your bonus points on freeplay or food and beverages.
legend

Legend

  • Complementary non-alcoholic house beverages when playing.
  • Receive a 10% discount when staying at Southern Cross Hotel.
  • Receive a 20% discount on food and house beverages in the bar.
  • Earn bonus points as you play. Spend your bonus points on freeplay or food and beverages.
  • Going away on holiday? Contact us and we will give you a tier point holiday!
  • Receive invitations to Legend Events.
  • Complimentary on-site parking (on availability)
prestige

Prestige

  • Complementary non-alcoholic house beverages when playing.
  • Receive complimentary accommodation at the Southern Cross Hotel
  • Receive complimentary food and house beverages in the Grand Bar and Cafe.
  • Earn bonus points as you play. Spend your bonus points on freeplay or food and beverages.
  • Going away on holiday? Contact us and we will give you a tier point holiday!
  • Receive invitations to Prestige Events.
  • Complimentary on-site parking (on availability)
elite

Elite

  • Complementary non-alcoholic house beverages when playing.
  • Receive complimentary accommodation at the Southern Cross Hotel.
  • Receive complimentary food and house beverages in the Grand Bar and Café for yourself and your partner.
  • Earn bonus points as you play. Spend your bonus points on freeplay or food and beverages.
  • Going away on Holiday? Contact us and we will give you a tier point holiday!
  • Receive invitations to Elite Events.
  • Complimentary on-site parking (on availability)

Rewards Structure

Scroll table to see all tiers
  Rewards
Rewards
Rewards Plus
Rewards Plus
Legend
Legend
Prestige
Prestige
Elite
Elite
To qualify you need to earn a Status Point total of: - 1000 3000 6500 Invite Only
Earn Bonus Points  
Earn Status Points  
Promo Dollar Offers  
Non-alcoholic House Beverages Complimentary
when playing
Complimentary
when playing
Complimentary Complimentary  
Food & Beverage 10% Discount 15% Discount 20% Discount Complimentary  
Birthday Treat  
4 Week Tier Holiday    
Grand Bar & Cafe Special Offers    
Southern Cross Hotel Discount   10% 10% Complimentary Stay *  
Complimentary Parking      
Event Invites      

* Terms and Conditions apply: Where reduced or complementary room rates are offered it is based on availability only and at the discretion of The Grand Casino.

Terms & Conditions

The benefits and privileges featured apply to Grand Casino Members only.

Grand Casino reserves the right to amend or cancel any of these benefits and rewards or change the number of Status Points required for access to each tier at any time without notice.

The Grand Casino Rewards Program is designed to reward our loyal customers. We recognise uncapped rewards may be open to abuse beyond the level reasonably expected and as such reserve the right to remove or alter benefits and rewards without notice.

Unless explicitly stated the Grand Loyalty program benefits and rewards are for the cardholder only and attempts to use the card for other purposes will be deemed as abuse of privileges and may result in loss of all rewards and benefits.

Where complimentary carparking is offered it is based on availability in the carpark only.

Where reduced or complementary room rates are offered it is based on availability only and at the discretion of The Grand Casino.