Terms & Conditions

Play Smart, Play Responsibly

Gambling Helpline
0800 654 655

Identification and proof of age is required when a membership application is submitted.

Redemption of bonus points requires signature verification and identification.

Any Grand Rewards bonus points not redeemed within 12 months will expire.

An individual may hold only one membership of Grand Rewards at any one time.

Grand Rewards is a trade promotion and not a gaming activity.

Lost or stolen cards must be reported to the Grand Rewards desk immediately.

Grand Casino, Dunedin is not responsible for the misuse of stolen cards.

Grand Casino, Dunedin may change the membership rules and provisions from time to time but members will be notified in writing.

Members may resign from Grand Rewards at any time.

Grand Casino, Dunedin reserves the right to cancel membership of Grand Rewards at any time.

Grand Rewards benefits are not valid in conjunction with any other Grand Casino, Dunedin promotion.

If a Grand Rewards card is not used for a period of 12 months or more, the player’s membership card may be invalidated and any bonus points accumulated may be forfeited.

It is the player’s responsibility to check that their card is correctly inserted into a card reader before play commences and that the card is recognised by the system, in the form of a personalised welcome message on the display.

It is a player’s responsibility to present their card to a Gaming Inspector whilst playing at a gaming table.

The decisions of the Grand Casino, Dunedin management in relation to the operation of Grand Rewards are final.

The information supplied on the Application Form by the applicant, and information subsequently obtained as a result of membership of the Grand Rewards, will be used for the purposes of Grand Casino, Dunedin and Grand Rewards only.

By accepting the Terms & Conditions you may recieve promotional material via text/email/mail from which you may unsubscribe.

Grand Casino, Dunedin and its staff accept no responsibility for any damages or loss incurred by the members, either directly or indirectly relating to their membership of Grand Rewards.


To comply with our obligations under the Anti-Money Laundering and Countering the Financing of Terrorism Act 2009), we are required to collect identity and address information from our clients and any person authorised to act on their behalf. We must also verify some of the information we collect and we do this by using our Partner Cloud Check to verify some of the information you have given to us.