Privacy Policy
Grand Casino, Dunedin and Grand Rewards Privacy Statement
Summary
Agreement to Terms
By applying for Grand Rewards membership operated by Grand Casino, you agree to comply with the following terms and conditions and privacy statements.
Commitment to Privacy
Your privacy is paramount. We handle all personal information with strict confidentiality and will not use or share it unless:
♠ You agree or request us to do so.
♠ It is necessary to provide specific products or services to you.
♠ Required by law to disclose information to authorised agencies.
Accuracy of Information
You agree to provide true, accurate, and complete personal information when applying for Grand Rewards membership.
Legal Compliance
Under the AML/CFT Act 2009, Grand Casino must collect personal information (e.g., full name, date of birth, physical address, occupation, nature, and purpose) for customer due diligence and identity verification:
♠ When you apply for a Grand Rewards membership.
♠ For transactions of $6,000 or more (or a series of smaller transactions that together will exceed the threshold)
♠ In any other applicable circumstances.
Authorisation for Information Collection
You authorise us to collect, obtain, hold, and use information about you, including customer due diligence information to:
♠ Verify the accuracy of information provided.
♠ Conduct initial and ongoing customer due diligence and monitoring as per the AML/CFT Act.
♠ Comply with other legal requirements.
Purpose of Information Collection
Your personal information is collected primarily for:
♠ Specific marketing activities, including assessing eligibility for products/services, sending newsletters, exclusive invitations, and promotional materials.
♠ Meeting AML/CFT Act obligations.
♠ Complying with New Zealand and international laws.
♠ Preventing or investigating fraud, unlawful activity, misconduct, or threats.
♠ Data analysis to improve your responsible gambling experience.
Confidentiality and Security Measures
♠ Your information is securely stored in our Casino Management System (CMS) on-site and housed securely via Amazon Web Services (AWS), Australia.
♠ Written applications are kept in a secure locked room.
♠ Basic information (e.g., names, membership number, email) is securely stored for SMS messaging.
♠ We have an off-site disaster recovery service maintaining server and information backups.
♠ We retain personal information for a minimum of seven years, with some data kept indefinitely unless database clearing is required.
♠ The Grand Casino mobile app collects location data using on-site beacons to detect members entering or leaving, ensuring they benefit from all app features, promotions, and offers, whether the app is open, in the background, or closed, and allows us to send on-site-only promotions and offers.
Disclosure of Information
Your personal information is shared only with:
♠ Relevant staff providing products or services.
♠ Department of Internal Affairs.
♠ New Zealand Police.
♠ You, upon request under the Privacy Act.
♠ Problem Gambling Service providers, upon your request.
♠ Other casinos and gaming businesses if you are an excluded patron.
♠ Government departments/agencies legally authorised to compel information disclosure.
Non-Disclosure to Third Parties
We do not sell your personal information to any companies or organisations for marketing purposes.
Legal Compliance
To comply with laws in New Zealand or overseas, we may share information to prevent fraud, money laundering, or other crimes.
Access and Correction Rights
You can access or correct your personal information at any time by visiting the Cash desk with appropriate identification. Information held electronically can be provided to a specified email address or mobile number. A reasonable fee may apply for access to your information.
Video Surveillance & Facial Recognition System
To ensure regulatory compliance and maintain security, we have surveillance and facial recognition cameras active throughout our venue. Facial recognition cameras are operational in our casino, while surveillance cameras monitor and record activity on our premises and in the surrounding areas.
In certain circumstances, we retain surveillance and facial recognition footage, which may include images, audio, and video recordings of you. This footage may be supplied to Grand Casino's regulators and/or government agencies as required or permitted by law. If not required for compliance with applicable legislation or regulation, the footage captured by our cameras will be deleted within a reasonable timeframe after collection.
By entering the Casino, you consent to such surveillance and disclosure of video footage, photographic images and recordings.